The fourth phone call
A guest waits at check-in while the phone rings again, asking when breakfast ends. One guest waits so another can be told something they could have read.
CNShotel
CNShotel
The hotel’s central nervous system
The nervous system between your hotel and your guest.
Guests ask in their own language, at any hour, and get answers the hotel itself has confirmed.
No PMS integration, no app to install — a phone and a QR code.
One product, every house
Each hotel gets its own face, its own colour, its own companion.
Demo builds — shown with permission, not customer references.
KishMashhadIsfahanShirazTehranDubaiAbu Dhabi
The problem you already feel
Your front desk answers the same questions, in languages nobody on shift actually speaks, on repeat.
Lost in translation
Your front desk is fluent in one or two languages. Guests bring more than that. A dietary restriction or a checkout time gets guessed at instead of understood — and a guest is usually too polite to admit they didn’t follow.
Alone at 11 p.m.
Night staff is minimal by design. A guest texting about parking or a late pharmacy at that hour used to just wait until morning.
The other side of the same product
What the owner opens in the morning.
The same conversations, read from the hotel’s side: what guests kept asking, what the companion had no confirmed answer for, and the one or two things worth your attention today.
What guests asked aboutguests
- Pool hours11
- Airport transfer6
- Late checkout4
What needs you
- Confirm whether the pool closes for private events — asked eleven times, no confirmed answer
- Three facts are still waiting for your confirmation
Essential delivers this by Telegram and SMS. Premium opens it as a live dashboard you can edit from.
28
languages the companion speaks
Three for the interface. Twenty-eight in conversation.
24/7
answering, not staffing
No shift covers 3 a.m. The companion does.
Confirmed
facts, not guesses
Every answer traces to a fact the hotel confirmed. Nothing else is stated as one.
1 screen
for the owner
What needs confirming. What blocks go-live. Nothing to learn.
Where CNS sits
CNS holds what your hotel knows — the layer a PMS and a CRM were never built to be.
Your PMS knows the room. Your CRM knows the booking. Neither can tell a guest at midnight, in Mandarin, whether the spa is open.
A PMS manages inventory. Rooms, rates, reservations. It is a system of record, and it stays exactly that — CNS does not replace it and does not need to read it.
A CRM manages relationships. Profiles, campaigns, loyalty. It speaks to a guest before and after the stay, in one language, on the hotel’s schedule.
CNS holds what the hotel knows. Breakfast hours. The quiet corner of the lobby. Which pharmacy opens at 2 a.m. Confirmed by the hotel, and answered in the guest’s own language. Until now it lived in a binder and in whoever was on shift.
A layer, not a system of record: nothing to integrate, nothing to migrate.
The part nobody else does
Your desk reads English. Your guest is typing Chinese.
The interface stays in whatever language the hotel runs on. The conversation does not — it answers in the language the guest actually wrote in, without anyone switching a setting.
Interface: English · Conversation: Chinese
早餐几点开始？
“What time does breakfast start?”
早餐在 Arghavan 厅，6:30 到 10:30。
“Breakfast is in Arghavan hall, 06:30–10:30.”
Airport signage is in English. The travellers reading it are not. The interface holds one language so nobody has to hunt for a setting; the conversation goes wherever the guest already is.
One companion, two people it serves
Built for the guest. Accountable to the owner.
For the Guest
Interpreter
Answers in the guest’s own language — no fear of being misunderstood, or of having to ask twice.
Guide
Knows the city, the hours, the way — nobody is lost at 11pm in a strange city.
Between the guest and reception
Asks the awkward things, at any hour. A guest who would never call the desk a fourth time will type it.
For the Owner
Cooperation agreements with businesses the hotel trusts
The companion is never told which partner has a commercial arrangement. Pharmacies, hospitals and police can never carry one — enforced in the database, not a policy document.
You can mark a partner as having an arrangement, for your own records. The guest only ever sees a name and a number.
Today’s brief, not a dashboard
One screen: what still needs your confirmation, what is blocking go-live, how many guests were served this month. Nothing to learn.
Your own brand, not a template
Colour, gradient, tone and radius are set per property — a palace and a beach resort do not read as the same product wearing different logos.
Ask the companion yourself
It answers about CNS the same way it answers your guests — only from confirmed facts.
Two ways to run it
Start with the guest. Add the control room when you want it.
Every property gets the same companion and the same confirmed-facts rule. The difference is how much of the hotel side you want to hold yourself.
Essential
The guest companion, and a report that finds you.
- The full guest companion — all 28 languages
- A QR code in the room. No app, no guest account.
- Duty-of-care contacts with a call script
- Daily, weekly and monthly brief by Telegram and SMS
- Your brand’s colour and tone on the guest screen
Premium
Everything in Essential, plus the room you steer from.
- Everything in Essential
- The manager dashboard — live, not a weekly export
- Edit the hotel’s knowledge yourself, and confirm new facts
- Add and manage your own trusted local businesses
- Change the banner, the colours and the companion’s tone
- Readiness view: exactly what is blocking go-live
Pricing is set per property rather than published here — a twelve-room boutique and a four-hundred-room tower are not the same conversation. Message us and we will quote against your own property.
Why hotels trust it
What is true today — and only what is true.
- Three languages run the interface, right-to-left included — the companion itself answers in twenty-eight.
- Duty-of-care contacts, and what to say when the call connects — in the guest’s own language.
- Every fact the companion states was confirmed by the hotel, and the hotel can see which ones have not been yet.
Ethics enforced in the database, not a policy PDF
The companion is built to say “let me check with reception” rather than guess. A fact it has not been given, it does not invent — and a partner with a commercial arrangement is never named as one to a guest.
Three steps
Live on your property in three steps
You share your facts
Room directory, house rules, local recommendations — sent however is easiest for you. We turn them into a fact list you review and confirm before anything goes live.
Guests scan and start talking
No account, no app. A QR code in the room opens the chat and the guest is answering questions within seconds — in their own language.
You read one screen a day
What needs confirming, what was asked and not answered, how many guests were served. Not a dashboard to learn — one screen to glance at.
Quieter phones. Clearer accountability.
What we promise, not what we claim
We never guess a price or a time
An answer either traces to a fact the hotel confirmed, or the companion says so and offers to check with reception.
The companion never knows who pays us
A commercial arrangement with a partner is a record for the hotel, not something the guest — or the AI talking to them — is ever told.
You always see what is unconfirmed
Nothing waits for you silently. The readiness screen names exactly what is blocking go-live and what still needs a look.
Common inquiries
Questions owners ask us
Anything not answered here, message us directly — we read it ourselves.
Ready to see it on your own property?
Message us your hotel’s name. We’ll show the companion answering real questions about your own property before you commit to anything.
Talk to us about your hotel